That local approach
Our team of construction specialists are passionate about what they build - yet it's the 'why' that really inspires us. Whether it is a new school, university, healthcare centre, homes, leisure facility, cultural landmark, offices or blue light facility....we know how important it is for our customers and the contribution our projects make to people's health, wellbeing and prosperity.
We have a network of local company offices (LCOs) across England and Wales, each with its own MD, providing national coverage with the benefit of a local team that's part of the business community and able to give customers the close support and attention they require. Our quick, responsive approach is one reason why over 60% of orders in 2022 will be repeat business.
This national/local balance is a key feature of how we do business, alongside our ‘local pound’ approach where up to 40 per cent of each project’s budget is spent with companies based within 20 miles, helping to sustain local jobs and drive new growth.
We want our customers to feel their needs are centre stage, rather than being lost as a small part of national structure.
Building on Better
Our ethos is that we can never stop improving, we can always keep learning and getting better.
Our Building on Better strategy is about getting the best results for our customers by ensuring nothing is taken for granted, no matter how good we think it is, how excellent the project - we can always learn and improve!
Our teams are required to examine and challenge everything, never accept that something cannot be improved, even if it already works well. Ideas are never dismissed, no matter how small or irrelevant, and there’s a zeal for not accepting the status quo just because it works – because who knows if it will work tomorrow?
This includes our zero compromise health and safety approach that have seen the number of site-based incidents reduce year on year with the All Safe programme. But that’s not good enough, so we launched the All Safe Minds programme to combat stress and mental fatigue, tacking a new area that often gets overlooked in the construction sector.
As chief operating officer John Waterman says,
"We all have a role in improving our company, no matter how small or insignificant we think our idea may be. That suggestion to improve something, our team don’t stay silent just because no one else has said anything; it's the small things that add up and make us a better business, and everyone goes to work here to do amazing things!"