The project, for
Birmingham Municipal Housing Trust (BMHT), involved creating three and
four-bedroom family homes.
When the team were
packing up after completing the Cat Lane scheme, operations manager Jim
Donnelly had a lovely surprise. He explains, “We always make a real effort to be
considerate and give back to the local communities we work in so I was delighted
to receive an email out of the blue from local resident Barbara Osborne with
some really lovely feedback. It put a smile on the face of everyone in our
Here is what
Barbara had to say in her email:
Dear Mr Donnelly,
has come to my notice that occupants for the houses being completed by your
company at Cat Lane, Shard End will shortly be moving in. So here in The Oaks
we will soon be losing the building activities taking place right under our
noses, so to speak.
the occupant I feel this is the time to convey my gratitude and those of others
I have spoken with in The Oaks, for the great attitude of your work force and
for what they have accomplished in such a short time. They have conducted
themselves in an orderly manner and appeared well kitted out for the dirty work
of the building trade. It’s been a delight to see how well the rubble and
everything else, has been contained behind cerise coloured fencing. A far cry
from the old rusty corrugated iron fencing of earlier years.
also been noticed that during their time here none of us had reason to complain
about the parking of the many cars used to get them here from their residences.
This could have been a big source of contention for which we are grateful not
to have experienced.
managers Chris and John especially deserve praises for how efficient and
orderly everything appears to have been conducted. Both being business like and cooperative,
while answering all our enquiries with courtesy and a smile.
although when your project is completed, it will be good to have our clear view
across The Green back, I guess we will miss seeing the interesting phases of
your project as it has taken shape. Your staff are a credit to your company and
the new homes look amazing. So much better than before.
now look forward to sharing The Oaks and Cat Lane with our new neighbours.
you all success and a bright future.
As a way of saying
thank you to Mrs Osborne, Jim went to her house and presented her with a
bouquet of flowers, to show how much her warm praise meant to the team.