John Waterman

Chief Operating Officer, Willmott Dixon Construction

John is chief operating officer (COO) of Willmott Dixon Construction; our £1 billion turnover company working nationally in a variety of sectors including commercial, retail, education, mixed-used, law & order, leisure, health and sports stadia.

Appointed as the COO of Willmott Dixon Construction in January 2015, John heads a business employing over 1,200 people and is committed to building a team that is supported, well trained and motivated to deliver projects that exceed our customers’ expectations.

John is a passionate believer in putting the customer at the heart of our business, offering a first-class service and a quality product. His approach is to achieve this through shaping and developing the right culture; inspiring people to deliver exceptional results by focussing on the importance of customer service, innovation and the deeper purpose of the company.

John Waterman championing his Building on Better campaign

John says; “I believe that you can only ever expect our people to give their natural best if they really believe in what they are doing and what the company stands for. We have a responsibility to deliver outstanding buildings for our customers and their customers. We also appreciate the impact we make on people’s lives; those that use our buildings and those that are in the communities we work in.”

He continues; “It all starts with our people, motivating them through trust, responsibility and a sense of purpose, achievement and recognition which extends further through our products, supply chain partners and local communities. By embedding this culture and drive in our people and day to day work, we are achieving exceptional results for everyone.”

John’s approach has seen the construction business go from strength to strength, challenging industry norms and setting the standard for sustainability, business culture and project success. This is demonstrated by being a Queens Award for Enterprise Winner in sustainable development in 2014, a Sunday Times Top 100 company to work for in 2016 and having more gold medals at contract manager of the year awards than any other contractor.

John’s says of the company’s success; “Awards are fantastic, it is always great to be recognised for your achievements but at the heart of the company’s success are people; not just our own people but those of our customers and their stakeholders as well as those in the communities – their happiness and satisfaction is the true measure of our success.”